Reference

Privacy Policy: How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and use our lobby. This policy explains what data we gather, how we use it, and how you can request changes or deletion.

Account data securityPayment information handlingContact us for data requestsCookie and session trackingRetention and deletion rights
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terbb Privacy Policy: How We Handle Your Information
DATA PRACTICES

How We Secure and Manage Your Information

We encrypt your login credentials and payment data in transit and at rest so sessions stay private even on shared networks. Account passwords are hashed and never stored in plain text. We delete closed accounts and their transaction history after the retention period required by local financial regulations ends, and we purge session logs older than twelve months unless you have an open dispute.

Encryption Standards We use SSL encryption for every page load and API call so your login, bKash transfers, Nagad deposits, and Rocket payments are protected when they travel between your device and our servers. Payment processor tokens replace sensitive card or wallet details in our database.
Cookie Use We place session cookies to keep you logged in and preference cookies to remember your language and lobby layout. Third-party analytics cookies help us understand which games and pages visitors use most. You can disable non-essential cookies in your browser without losing core account functions.
Data Retention We keep your account details and transaction records for as long as your account is active, plus the retention period local financial law requires after closure. Deleted accounts are purged from live systems once that window closes, though backups may persist for disaster recovery.
Your Rights You can request a copy of the personal data we hold, ask us to correct errors in your account information, or request full deletion if you close your account and the retention period has passed. Contact support to start any of these requests and we will guide you through verification.
DATA REQUEST CONTACTS

How to Reach Us About Privacy Questions

If you want to see your stored data, correct account details, or request deletion, reach out through any of the support paths below. We respond to privacy requests within a few business days and walk you through the verification steps to confirm your identity before making changes.

Live Chat Open the chat bubble in the bottom corner of any lobby page to speak with a support agent. Privacy and data requests are handled in real time, and we can confirm what information we hold on your account during the…
Email Support Send your privacy inquiry to our support email address listed in the account footer. Include your registered phone number or email so we can verify your identity and respond with the data you requested or the action you need.
Account Settings Log into your account and visit the settings panel to update your contact details, change your password, or review your deposit and withdrawal history. For full data export or account deletion, contact support directly through chat or email.

Common Privacy and Data Questions

We collect your name, email, phone number, date of birth for age verification, and device details like IP address and browser type. When you deposit through bKash, Nagad or Rocket, we log transaction IDs and amounts to credit your wallet.

Yes. Contact our support team through live chat or email and request a data export. We will verify your identity by asking for your registered phone or email, then send you a summary of your account information and transaction history.

Log into your account, go to settings, and update your email or phone number directly. For corrections to your registered name or date of birth, contact support with verification documents so we can make the change securely.

We share transaction data with our payment processors to clear bKash, Nagad and Rocket deposits and withdrawals. We may share account details with regulators if local law requires it. We do not sell your data to marketers or unrelated third parties.

We retain your account records and transaction logs for the period local financial regulations require, usually a few years, to meet audit and dispute-resolution obligations. After that window closes, we purge your data from live systems and it remains only in archived backups.

Yes. Close your account through settings or by contacting support, then request full deletion once the required retention period ends. We will remove your personal information from active systems, though disaster-recovery backups may persist for a short time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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